This Privacy Policy explains what personal information jili9 collects from Philippines members, how it is used, and the steps taken to keep it secure. By using the platform, you agree to the practices described here. Please read this page carefully so you understand your rights and our responsibilities.
When you register an account on jili9, we collect personal details such as your full name, date of birth, email address, and mobile number so that we can verify your identity and keep your account secure. We also collect your preferred payment details — such as your GCash number or bank account information — solely for the purpose of processing deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical information helps us maintain platform stability, detect unusual activity, and improve the overall experience for Philippines members. We do not collect any information beyond what is reasonably necessary to operate the platform and fulfil our obligations to you as a registered member.
The personal information you provide is used primarily to create and manage your account, process financial transactions, and deliver the entertainment services available on the jili9 platform. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional messages where you have indicated that you are happy to receive them. Your identity and payment information may be used to carry out verification checks required under applicable Philippine regulations, including age verification to confirm that you meet the minimum age requirement of 21 years. We may also use aggregated, anonymised data about how members use the platform to improve our features, fix technical issues, and plan future developments. At no point will your personal information be sold, rented, or traded to any third party for their own marketing purposes.
jili9 may share your personal information with carefully selected third-party service providers who assist us in operating the platform — for example, payment processors who handle GCash and bank transfer transactions, identity verification services, and cloud infrastructure providers who store platform data securely. These third parties are only permitted to use your information for the specific purpose for which it was shared, and they are contractually required to protect it in line with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. Outside of these circumstances, your personal data will not be disclosed to any external party without your explicit consent. We review our third-party relationships regularly to ensure that your data continues to be handled responsibly.
We retain your personal information for as long as your account remains active and for a reasonable period afterwards, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a longer period where required by applicable financial regulations or where there is an ongoing dispute or investigation relating to your account. Once the applicable retention period has passed and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be linked back to you. If you request the closure of your account, we will begin the data retention review process promptly, though some information may need to be retained for the minimum period required by law. You may contact our support team at any time to ask about the specific retention period that applies to your personal data.
As a member based in the Philippines, you have the right to request access to the personal information we hold about you, and to ask us to correct any details that are inaccurate or out of date. You may also request the deletion of your personal data where there is no longer a legitimate reason for us to hold it, subject to any legal retention obligations that apply. If you believe that your data has been processed in a way that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. You can exercise any of these rights by contacting the jili9 support team using the details provided on the platform, and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
jili9 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processors that meet recognised security standards. Access to personal data within our organisation is restricted to staff and systems that genuinely need it to perform their role, and all personnel with access to member data are subject to confidentiality obligations. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. While no system can guarantee absolute security, we take every reasonable precaution to keep your information safe and to respond quickly in the unlikely event of a data security incident.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make a significant change, we will notify members through a notice on the platform or via the contact details associated with your account, so that you are always aware of how your information is being handled. The effective date at the top of this page will be updated whenever a new version is published, and we encourage you to review this page periodically. Continued use of the jili9 platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any change, the FAQ page is a good starting point, or you can reach our support team directly.
Quick answers to the most frequently asked questions about how jili9 handles your personal information.
No — jili9 does not sell, rent, or trade your personal information to any third party for their own commercial or marketing purposes. Your data is shared only with service providers who help us operate the platform, such as payment processors and identity verification services, and only for the specific purpose required. All such third parties are contractually bound to protect your information and are not permitted to use it for any other purpose. We take your privacy seriously and have no interest in monetising your personal data beyond what is necessary to deliver the jili9 service to you. If you have concerns about how your data is being used, you are welcome to contact our support team for clarification.
You can submit a data access or deletion request by contacting the jili9 support team through the contact details available on the platform. Once we receive your request, we will verify your identity to ensure that we are responding to the correct account holder, and then process your request within a reasonable timeframe. For deletion requests, please note that some information may need to be retained for a minimum period in order to comply with Philippine legal and regulatory requirements, even after your account is closed. We will always explain clearly what data we are able to delete immediately and what must be retained, along with the reason. Your rights over your personal data are important to us, and we are committed to handling all such requests with care and transparency.
Yes — all payment information processed through jili9 is handled by certified third-party payment processors that meet recognised security standards for financial data. We do not store full payment credentials such as complete bank account numbers or GCash PINs on our own servers. Data transmitted between your device and the platform is encrypted using secure protocols to prevent interception during transit. Our payment partners are selected based on their security credentials and their compliance with applicable financial data protection requirements in the Philippines. If you ever notice any suspicious activity related to your payment method or account balance, you should contact our support team immediately so that we can investigate and take appropriate action.
The Terms and Conditions page sets out the rules that govern your use of the jili9 platform, including account eligibility, acceptable conduct, and transaction policies. The Responsible Gaming page provides practical guidance on managing your entertainment activity in a healthy and controlled way, including information on the tools available to help you set limits. Both pages are written in plain Philippine English and are accessible to all registered members at any time. These documents work alongside this Privacy Policy to form the complete framework that governs your relationship with jili9. If you have questions that are not answered on any of these pages, the FAQ page covers a wide range of common topics.
Now that you know how we handle your data, you can register with confidence and start exploring everything the jili9 platform has to offer — games, deposits in PHP, VIP rewards, and more, all built for Philippines members.